Desk to Zendesk Migration
Don't be fooled by automated solutions. We tried them all.
What We Do
You use Zendesk to improve relationships with your customers.
We can help you take it to the next level.
Is your Zendesk environment meeting your needs?
We look at your business goals and recommend best practices in processes, configuration options, and integration solutions to best accomplish your objectives.
Configure Zendesk to make sense for your organization
Includes backlog, advice, best practices, and design discussions around on-boarding new groups, departments, interacting with external systems, and minimizing friction through making ideal use of Zendesk features in your support processes.
Migrate to a better customer support experience
Automated migration tools never produce optimal results, but our tools and techniques can help you migrate any other support system into Zendesk while preserving the level of detail required for your business. Tickets, Contacts, and Organizations can be moved from SalesForce, Parature, Freshdesk, Desk, and others.
Make Zendesk work with the rest of your business
Integrate Zendesk with other business systems or into collaboration tools to keep your workforce informed.
Custom Application Development
Customize your Zendesk experience
We have broad experience building custom web and mobile apps for Zendesk, along with custom tools and integrations to improve insight into customer activities.
Make the Zendesk Help Center your own
Custom design and development to fit the Help Center to your existing brand, and improve the way your users find support and communicate with your team.
Evolve Zendesk as your company changes
Configuration is never a static process. Zendesk automations and workflows must evolve with your growing business. Reports should evolve to reflect new business objectives and metrics, all of which helps turn customer support into an ROI-producing business element.